- Customers can return the item for a refund within 30 days of receipt of merchandise.
- Please include returns form provided with invoice when returning your item. If the item is returned without returns form, we reserve the right to refuse return and item can be returned to you. If you have misplaced the return form, you can download it here. (Download Returns form)
- Returned item(s) must be unused, in their original packaging and in a resaleable condition. If product has been removed from its packaging (and has broken hygiene bands), then please contact our customer service via email (customerservice@cliphair.co.uk) to get an authorization code. Any items returned in such condition and without the code will be destroyed.
- We do not accept returns on any items that have been altered in anyway including, but not limited to, being cut, dyed, toned or customised in any way.
- Returning an item is FREE within the United Kingdom.
- If you wish to return an item, then please go to the link below and follow on-screen instructions to create your FREE Royal Mail tracked returns label. https://www.royalmail.com/track-my-return/create/3396
- If you are outside UK or you wish to return the item through a courier of your choice please address the package to: Cliphair Ltd, Unit 1, Watermill House, Restmor Way, Wallington, SM6 7AH, United Kingdom.
- Refunds are for the product price at the time of purchase only.
Important Note:
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Returns are normally processed within 2-3 working days of receipt. You will get an email notification once your return has been processed. Please allow 5-7 working days for funds to be visible in your account after return has been processed.