FAQS
What is Afterpay?
Afterpay is a payment service that lends customers a fixed amount of credit to make purchases instantly and then pay for them in 4 automatic instalments, made every 2 weeks, without any interest (late fees apply). Please use Afterpay responsibly.
How do I use Afterpay?
Just shop on Merchant Site and check out as normal. At checkout, choose the Afterpay payment method. You will be directed to the Afterpay website to register and provide payment details.
If you've used Afterpay before, just log in to your Afterpay account.
Then complete your order!
Where can I use Afterpay?
Take a look at the Afterpay Shop Directory to check out our amazing partners where you can use Afterpay.
Who can use Afterpay?
Afterpay is a payment service offered by US online retailers for shoppers who:
- Are a resident and reside within one of the 50 states or the District of Columbia.
- Are at least 18 years old
- Are capable of entering into a legally binding contract;
- Have a valid and verifiable email address and mobile number;
- Provide a valid delivery address in the United States;
- Be authorised to use the US-issued credit card, debit card or bank checking account to make the purchase
How does the Afterpay payment schedule work?
Afterpay will split the total value of your order into 4 instalments payable every fortnight. The exact amounts and dates will be displayed for you to agree to before you confirm your purchase.
If you would like to make additional unscheduled payments before they are due, you may log into your Afterpay account to make your payments early. Afterpay will then adjust the amount owed accordingly.
You can log in to your Afterpay account anytime to view your payment schedule or make a payment before the next due date.
When will my items be delivered if I use Afterpay?
Afterpay orders are delivered within our standard delivery timeframes like any order from Merchant Site.
Can I use another form of payment with Afterpay?
Yes, you may also use a gift card, cash, or a promotional code with Afterpay to pay for your purchase.
How do I return or exchange an item purchased with Afterpay?
Items purchased with Afterpay follow our standard return process.
Please note, refunds for Afterpay purchases will be refunded from Merchant Site to Afterpay. We cannot provide an exchange or cash refund.
When the refund is processed, any upcoming payments you have to Afterpay will be cancelled and any payments you have already made will be refunded back to the card you paid with. Please note that until the merchant has confirmed the receipt of any return goods, you will be liable to continue to make your payments to Afterpay.
You can view the details by logging in to your Afterpay account.