Translation missing: en.Shipping Information: Shipping Information

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All Express (DHL) Orders

All Express (DHL) orders are dispatched same day if the order is placed before 2:00 pm on a working day. Please note DHL does not deliver to P.O. Box Addresses.

Weekend & Bank Holiday Orders

Any order made on weekends or bank holidays will be dispatched on the next working day.

Delivery Address & Billing

It is highly recommended that your delivery address is the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.

Email Address & Mobile Number

Please provide correct email address (for your order confirmation) or your mobile number for any communication if necessary. All our couriers send regular shipping updates which are sent to your email address or mobile number.


All items are shipped from our warehouse in the United Kingdom. We are not responsible for any charges/duties/taxes levied by your local customs/tax authorities. Customer in EU might have to pay local VAT/Duties after 01/01/2021.

Non-Payment Duties

If an item is retuned due to non-payment of duties/customs charges a fixed £25 return charge will be deducted from the order value.

Urgent Enquiries

For urgent enquiries, changes or cancellations please call us between our office hours (Monday-Friday, 9.30 AM to 4.30 PM) on;

USA/Canada Customers (Toll Free): 1-855-207-0165
All Other International Customers: (0044) 3450 211 311

Further questions? Email us on