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- All Express (DHL) orders are dispatched same day if the order is placed before 2:00 pm on a working day. Please note DHL does not deliver to P.O. Box Addresses.
- Any order made on weekends or bank holidays will be dispatched on the next working day.
- It is highly recommended that your delivery address is the same as your billing address. Your order will be subjected to a fraud risk assessment and the order could be withheld or delivered to your billing address if the risk of fraud is anticipated as high.
- Please provide correct email address (for your order confirmation) or your mobile number for any communication if necessary. All our couriers send regular shipping updates which are sent to your email address or mobile number.
- All items are shipped from our warehouse in the United Kingdom. We are not responsible for any charges/duties/taxes levied by your local customs/tax authorities. Customer in EU might have to pay local VAT/Duties after 01/01/2021.
- If an item is retuned due to non-payment of duties/customs charges a fixed £25 return charge will be deducted from the order value.
- For urgent enquiries, changes or cancellations please call us between our office hours (Monday-Friday, 9.30 AM to 4.30 PM) on;
USA/Canada Customers (Toll Free): 1-855-207-0165
All Other International Customers: (0044) 3450 211 311
For further enquiries please feel free to contact us at firstname.lastname@example.org