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FAQs

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Can I return or exchange the hair?

If you are dissatisfied with your extensions, you can return them for a refund or exchange within 90 days with our free return label. *Due to hygiene reasons, we cannot accept the return of extensions that have been worn or tampered with.

Returns Policy

What If I picked the wrong Colour?

All colour exchanges are free of cost. You can use our Free Color Matching Service for help and advice. Now with Whatsapp!

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      • Mousey Brown (#6B)
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      • Light Ash Blonde (#22)
      • Bleach Blonde (#613)
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      • Espresso Honey Ombre (#T2/27)
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      • Iced Cappuccino (#14/22)
      • Oak Brondie (#8/60)
      • Biscuit Blondey (#18/613)
      • Creamy Blonde (#22/613)
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      • Platinum BlondeME
      • Peaches & Cream (#27/613)
      • Goldilocks (#16/613)
      • Barbie Blonde (#16/60)
      • Butterscotch Blonde (#10/16)
      • Natural Sandy Blonde (#12/16/613)
      • Cinnamon Swirl (#27/30)
      • Espresso Melt (#2/4/6)
      • Cookies & Cream (#4/613)
      • Chestnut Bronde (#6/613)
      • Dirty Blonde (#9/613)
      • Chocolate Honey (#4/27)
      • Hazelnut Brondie (#6/27)
      • Cinnamon Brownie (#4/30)
    • Red Shades
      • Strawberry Blonde (#27)
      • Cinnamon Swirl (#27/30)
      • Light Auburn (#30)
      • Autumn Spice (#30B)
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      • Flaming Ginger (#350)
      • Plum/Cherry Red (#530)
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    • Accessories
      • Satin Touch Detangling Hair Brush
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      • Silicone Lined Nano Rings/Beads
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  • Shop By Colour
    • Black Shades
      • Jet Black (#1)
      • Off/Natural Black (#1B)
    • Brown Shades
      • Darkest Brown (#2)
      • Dark Brown (#3)
      • Medium Brown (Chocolate Brown) (#4)
      • Toffee Brown (#5)
      • Light/Chestnut Brown (#6)
      • Mousey Brown (#6B)
      • Medium Ash Brown (#8)
      • Ash Brown (#9)
    • Blonde Shades
      • Light Ash Blonde (#22)
      • Bleach Blonde (#613)
      • Lightest Blonde (#60)
      • Ice Blonde
      • Dark Blonde (#14)
      • Lightest Brown (#18)
      • Light Golden Blonde (#16)
      • Ginger Blonde (#27)
    • Balayage & Ombre
      • Ash Black Balayage
      • Silver Shadow Balayage
      • Espresso Melt Balayage
      • Soft Bronze Balayage
      • Biscuit Blondey Balayage
      • Chestnut Bronde Balayage
      • Cinnamon Swirl Balayage
      • Chestnut Honey Balayage
      • Silver Black Ombre (#T1B/SG)
      • Espresso Honey Ombre (#T2/27)
      • Chocolate Honey Ombre (#T4/27)
      • Toffee Honey Ombre (#T6/27)
    • Mixed Shades
      • Iced Cappuccino (#14/22)
      • Oak Brondie (#8/60)
      • Biscuit Blondey (#18/613)
      • Creamy Blonde (#22/613)
      • BlondeMe (#60/SS)
      • Platinum BlondeME
      • Peaches & Cream (#27/613)
      • Goldilocks (#16/613)
      • Barbie Blonde (#16/60)
      • Butterscotch Blonde (#10/16)
      • Natural Sandy Blonde (#12/16/613)
      • Cinnamon Swirl (#27/30)
      • Espresso Melt (#2/4/6)
      • Cookies & Cream (#4/613)
      • Chestnut Bronde (#6/613)
      • Dirty Blonde (#9/613)
      • Chocolate Honey (#4/27)
      • Hazelnut Brondie (#6/27)
      • Cinnamon Brownie (#4/30)
    • Red Shades
      • Strawberry Blonde (#27)
      • Cinnamon Swirl (#27/30)
      • Light Auburn (#30)
      • Autumn Spice (#30B)
      • Dark Auburn/Copper Red (#33)
      • Flaming Ginger (#350)
      • Plum/Cherry Red (#530)
      • Deep Red
      • Mahogany Red/Deep Wine (#99J)
      • Bright Red
    • Funky Shades
      • Silver/Grey
      • Silver Sand
      • Pastel Pink
      • Turquoise
      • Blue
      • Purple
      • Bright Red
  • Clip In Hair Extensions
    • Full Head Collections
      • Seamless Full Head (150 - 190g)
      • Double Weft Full Head (180 - 220g)
      • Ultra-Volume Full Head (240 - 300g)
      • Classic Full Head (130g)
      • Curly Full Head (115 - 160g)
    • One Piece Collections
      • One Piece - Supreme Quad Weft (120g)
      • One Piece - Quad Weft (80g)
      • One Piece - Extra Strip (40g)
      • Clip In Fringe
  • Tape In Hair Extensions
    • Tape In Hair Extensions
    • Tape In Hair Extensions Remover
    • Spare Tape Pack For Tape In Extensions
  • Professional Extensions
    • Double Drawn Range
      • Nano Ring Hair Extensions - Remy Royale
      • Hair Weft Extensions - Remy Royale
      • I-Tip Hair Extensions - Remy Royale
    • Tape In Hair Extensions
  • Ponytails
    • Clip In Ponytail Extensions
    • Mini 14 Inch
    • Classic 20 Inch
    • Mega 24 Inch
  • Hair Care
    • Hair Care
      • Moisturising Silk Hair Spray
      • Tape In Hair Extension Remover
      • Heat Protection Spray
      • 2 in 1 Shampoo Plus Conditioner
      • Wig Glue
      • Glue Remover
      • Lace & Glue Remover
      • Spare Tape & Tape Remover
    • Accessories
      • Satin Touch Detangling Hair Brush
      • Spare Tape Pack For Tape In Extensions
      • Colour Ring
      • Snap Clips - Loose (5 clips)
      • Silicone Lined Nano Rings/Beads
  • Shop Campaigns
    • Brides Wear Cliphair - Wedding Campaign 2023
      • Shop Campaign
      • Wedding Quiz
    • Embrace The Red - Redhead Campaign 2022
  • Help & Guides
    • Video Guides
    • Colour Matching Service
    • Help Me Choose
    • Hair Style & Blog
    • FAQs
    • Contact Us
    • Guides
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